Trustly Casino

Terms of Use

These Terms of Use constitute a legally binding agreement between you and our online gaming platform operating under the laws of Great Britain. By accessing our services, creating an account, or participating in any gaming activities, you acknowledge that you have read, understood, and agree to be bound by these terms and all applicable UK gambling regulations including those set forth by the Gambling Commission.

1. General Provisions

Our platform operates as a licensed online casino under UK Gambling Commission license, providing digital gaming services to eligible users within Great Britain. These terms govern your use of our website, mobile applications, and all associated services. We reserve the right to modify these terms at any time, with changes becoming effective immediately upon publication on our website.

  1. All users must comply with UK gambling laws and regulations
  2. These terms supersede any previous agreements or understandings
  3. Continued use of our services constitutes acceptance of any modifications
  4. If any provision is deemed invalid, the remaining terms remain in full effect

2. User Registration and Account Management

Account creation requires verification of identity and age in accordance with UK anti-money laundering regulations and Gambling Commission requirements. Users must provide accurate, current, and complete information during registration and maintain the confidentiality of their login credentials.

  1. Minimum age requirement of 18 years for account creation
  2. One account per person, household, and IP address permitted
  3. Users must verify identity within 72 hours of first withdrawal request
  4. False information provided during registration may result in account closure
  5. Account holders are responsible for all activities conducted under their account

3. Eligibility and Restricted Jurisdictions

Our services are exclusively available to residents of Great Britain who meet all legal requirements for online gambling participation. Users must ensure they are legally permitted to participate in online gaming activities within their jurisdiction and comply with all applicable local laws.

Restricted individuals include those who have self-excluded from gambling activities, are listed on GAMSTOP, or are otherwise prohibited from participating in gambling activities under UK law. We reserve the right to refuse service to any individual at our discretion.

4. Gaming Rules and Fair Play

All games offered on our platform utilize certified random number generators and are subject to regular auditing by independent testing agencies. Players must engage in fair play practices and are prohibited from using any software, systems, or strategies designed to manipulate game outcomes.

Game CategoryMinimum BetMaximum BetRTP Range
Slot Machines£0.01£100.0094% – 98%
Table Games£1.00£500.0097% – 99%
Live Casino£0.50£1,000.0096% – 99%
  1. Prohibited activities include collusion, card counting software, and bot usage
  2. Suspected fraudulent activity will result in immediate account suspension
  3. All game results are final and disputes must be reported within 24 hours
  4. Maximum win limits may apply to certain games and promotions

5. Financial Transactions and Payment Processing

We accept various payment methods approved for UK gambling transactions, including bank transfers, debit cards, and e-wallets. All financial transactions are processed securely using encryption technology and comply with UK banking regulations and PCI DSS standards.

  1. Minimum deposit amount is £10 with maximum limits varying by payment method
  2. Withdrawals are processed within 24-72 hours following verification
  3. Source of funds verification may be required for deposits exceeding £2,000
  4. Transaction fees may apply for certain payment methods
  5. Currency conversion rates are determined by our payment processors

6. Bonuses and Promotional Terms

Promotional offers are subject to specific terms and conditions, including wagering requirements, time limitations, and game restrictions. Players must opt-in to receive promotional communications and may withdraw from marketing at any time through account settings or customer support.

Bonus funds are separate from real money balances and must satisfy wagering requirements before withdrawal. Abuse of promotional offers, including creating multiple accounts or coordinating with other players, will result in forfeiture of bonuses and potential account closure.

7. Responsible Gambling and Player Protection

We are committed to promoting responsible gambling practices and providing tools to help players maintain control over their gaming activities. Our platform integrates with GAMSTOP and offers various self-exclusion options ranging from 24 hours to permanent exclusion.

  1. Deposit limits can be set daily, weekly, or monthly with immediate effect
  2. Loss limits help players control their spending over specified periods
  3. Session time reminders can be configured to promote healthy gaming habits
  4. Self-exclusion options include cooling-off periods and permanent exclusion
  5. Links to professional gambling support organizations are readily available

8. Privacy and Data Protection

Personal information is collected, processed, and stored in accordance with UK Data Protection Act 2018 and GDPR requirements. We implement appropriate technical and organizational measures to protect user data and maintain strict confidentiality standards.

Data sharing is limited to regulatory requirements, payment processing, and fraud prevention activities. Users have the right to access, correct, or request deletion of their personal information subject to regulatory retention requirements and ongoing business relationships.

9. Intellectual Property Rights

All content, software, graphics, and trademarks displayed on our platform are protected by intellectual property laws and remain the property of their respective owners. Users are granted limited access to use our services for personal, non-commercial purposes only.

  1. Reproduction or distribution of platform content is strictly prohibited
  2. Game software may not be reverse engineered or modified
  3. User-generated content becomes subject to our terms upon submission
  4. Third-party trademarks are used under appropriate licensing agreements

10. Dispute Resolution and Legal Compliance

Disputes arising from these terms or use of our services will be resolved through our internal complaints procedure before escalating to the Independent Betting Adjudication Service (IBAS) or Alternative Dispute Resolution entity as required by UK gambling regulations.

These terms are governed by English law and subject to the exclusive jurisdiction of English courts. Users agree to resolve disputes through binding arbitration where permitted by law, with provisions for emergency injunctive relief when necessary to protect intellectual property or prevent irreparable harm.

  1. Complaints must be submitted in writing within 30 days of the incident
  2. We will investigate and respond to complaints within 15 business days
  3. Unresolved complaints may be escalated to IBAS within six months
  4. Legal action must be commenced within one year of the dispute arising
  5. Class action lawsuits are waived where legally permissible
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